Timeshare Help Source

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Timeshare Help Source

When timeshares were first introduced to the market, they were seen as an amazing way for vacationers to save money. However, as the market has evolved, so too have timeshare scams.

Every season brings new timeshare owners who want out. And there are always people looking to take advantage of them as they try to recover the money, they spent on the timeshares they bought. This can lead to desperate measures by hiring the wrong company to help them get rid of their timeshare– which can sometimes end up hurting their credit and pockets even more.

Timeshare Help Source says they can help those who want out of their timeshares. They claim to be a legitimate and reputable company with over 3 years of experience helping people just like you to get out of their timeshare contracts. They say they make the process simple and straightforward, so you don’t have to worry about hidden fees or shady business practices. But can they really help you get out of your timeshare? We decided to take a closer look to see if their claims were true. Here is what we found:

Who is Timeshare Help Source?

Timeshare Help Source is a Colorado-based company that specializes in helping individuals get out of their timeshare contracts. Located in Colorado Springs, CO, the company first started in 2018. Its primary owner is Charles Hearn who is the CEO and founder of Timeshare Help Source.

According to their website, Timeshare Help Source offers two types of services: a timeshare exit program and a timeshare resale program. The timeshare exit program is designed for people who are no longer interested in using their timeshares and want to get out of their contract without paying hefty fees or losing their credit in the process. The resale program is designed for people who already own a timeshare and want to sell it so they can recoup some of their initial investment.

This all sounds pretty promising, right? Well, there are a few things you should know about this company before deciding whether to trust them with your time and money.


Timeshare Help Source Reviews

The majority of Timeshare Help Source reviews were negative about their experience with the company. Many complained that the company was unresponsive and did not deliver on their promises. Others said that they were unable to get their money back from the company after paying upfront fees for their services.

Customers said they were promised a refund of their money if they did not get out of their timeshare within a certain time frame, but were not given one when they did not reach their goals. One customer said that he paid $5,500 to the company to help them cancel their timeshare, but never heard back from them. Another said that she received very little information about what to do once she had hired the company to help her get out of her contract, leaving her feeling confused and vulnerable during the process.

This combination of bad reviews left us with two big red flags: a lack of customer service and a general lack of information regarding the company’s business practices. Without knowing exactly what the company is providing, it’s difficult to assess what, if anything, you’ll get out of using them to help you get rid of your timeshare. This provoked the Better Business Bureau to step in and conduct an investigation into the company’s practices. The investigation is still ongoing, so as of now we have not been able to get a clear answer about what this company is offering to customers. But currently, the BBB has given the Timeshare Help Source an “F” rating. This suggests that you should be very careful before using this service if you have any doubts about whether you can trust them to provide you with an accurate and reliable service.

Here is what the BBB had to say about Timeshare Help Source:

Timeshare Help Source Website

On the Timeshare Help Source website, you will see some information about the company that you may not see elsewhere. This includes a list of all the programs and services that the company offers as well as testimonials from happy customers.

Our first impression of the site was that it didn’t have a ton of information. In fact, all of the information we found on the site wasn’t very well organized. And the design felt a bit outdated as well. So it lacked some of the basic elements that we consider important for a website like this, such as a user-friendly layout and clear contact information. It also doesn’t have any type of money-back guarantee or money-back guarantee policy listed anywhere on its website, which left us wondering what kind of guarantee we owners were getting if they hired them for their timeshare cancellation.

In other words, the first thing to note here is that all of these programs cost money. So right off the bat, we know that this is not a free service. However, it does give you an indication of the types of things you can expect to get out of the company if you decide to hire them to help you get rid of your timeshare. The programs listed on the site include cancelling or selling a timeshare. So if you want to use this program to get rid of your timeshare, you will need to pay to have it cancelled. You will also have the option to sell your timeshare on the secondary market if you choose to do so.

Our team kept scrolling to find a section where they discuss their process. We assumed this would be a fairly in-depth section where they would explain how they help people get out of their timeshares. But unfortunately, there is no specific section on its website that explains how the company actually helps its customers with their timeshare problems. Instead of feeling more informed after reading about this company’s process, we felt more confused than when we started. The steps end with you leaving their seminar “educated” on what you should be doing with your timeshare, but there is no real explanation of how you will actually achieve this goal. It just kind of leaves you hanging in the air.

Still no mentions of escrow or a guarantee, so how can Timeshare Help Source protect you from being scammed? We always recommend you hire a company that offers an escrow payment option or some sort of money-back guarantee in case they don’t deliver the service you were promised. Unfortunately, neither of these options is offered by this company. To learn more about why escrow is important, click here.

Continuing our review, we came across a couple of Google reviews from past Timeshare Help Source customers. All of the reviews were positive, which was very different from the ones we saw online. In fact, their overall Google star rating is a 3.3/5-star rating out of 50 reviews. This is very low compared to many other companies that offer similar services in the timeshare industry. If a company’s customer service scores are low like this, but they are only posting 5-star ratings, this can definitely be misleading. We encourage you to dig a little deeper by reading other customer reviews to get a better idea of whether the company is credible or not.

Heading over to the ‘Contact Us’ page, we were hoping we could find out more about this company’s process of working with its clients, or who works on their team. We found nothing on this page that would help us learn more about who to contact or how to get in touch with them. They have a link to their contact form at the bottom of the page, but again, it left us with more questions than answers. We did find a message from the owner – Charles Hearn. In the message, he encouraged people to reach out with any questions they had about their services. While this is a good start and shows a willingness to help their clients, we would have liked to have more information about who Charles Hearn is and what makes Timeshare Help Source a better choice than some of the other companies out there.

Unfortunately, we did not find much, so we did a Google search to see what we could find. We were able to locate an article that referenced Timeshare Help Source on Accesswire.com. In the article, it is stated that the company “specializes in helping timeshares get rid of unwanted timeshares…” While this article mentions Timeshare Help Source as a good option for getting rid of your timeshare, we found it to be riddled with basic information and no factual details as to why they were a better option than other companies like it. This made it very difficult to judge if this company was the best choice or if others were better. What’s more, we learned that Charles is only an entrepreneur. This means that he does not have a background in law or experience in fixing timeshares. This made us even more skeptical of their abilities to cancel timeshares.

There is also no mention of any attorneys or lawyers on their team. Or if they even include them in their process. This is why we found it peculiar to read another article mentioning how Charles and the Timeshare Help Source Team have had an outstanding amount of success and how he plans to open offices in all 50 states. It just seemed a little too good to be true, but we wanted to at least find out more information before making our final decision. So lastly we visited Charles’s personal Instagram profile where we found no mentions of how long he’s been in the timeshare exit industry. All found were a few pictures of him in suits and a couple of pictures of him attending a few events hosted by Grant Cardone. It was evident that there was quite a bit of glamour involved in his lifestyle, which was something we did not find appealing when looking for validation of his ability to cancel timeshare contracts.

The bottom line is we did not find enough information on the Timeshare Help Source website to give us the confidence we needed to recommend them. The information about their history with canceling timeshares was extremely vague and we were unable to locate any of their results or testimonials from previous clients. Because of this, we decided to not recommend them.

Cost & Fees

Timeshare Help Source Costs

There was no mention of Timeshare Help Source Costs anywhere on their website. So we were not able to find out any details about their pricing structure or how much they charge for their different services.

Believe it or not, this is fairly common in the timeshare exit industry. Most companies don’t post their prices online because they must first do a consultation to determine the extent of your contract and review your situation before determining a fair price based on their evaluation of the situation. Only then will they be able to tell you exactly how much their services will cost you. For this reason, we definitely recommend talking to one of their representatives on the phone in order to get a better feel for how they operate and determine how much they will charge you for your particular situation.

In general, most reputable companies within the industry typically charge between $3,000-$5,000 for removing your timeshare from your name permanently. Depending on the circumstances of your particular case, they may also recommend extending this service to include other expenses such as attorney fees and other administrative fees. Unfortunately, many companies in the industry try to add extra fees to these prices in an attempt to make their profits even bigger. So it’s important to do your research and find a company that is actually honest and fair with their pricing. The last thing you want to do is end up losing more of your hard-earned money than you actually need to in order to get rid of your timeshare once and for all.

Timeshare Help Source Online Reputation

We searched Timeshare Help Source on Google and saw that most of the results were from customer complaints about the company. Most of them were very negative with comments like “I paid this company almost $6,000 to cancel my timeshare agreement, but they didn’t do it”, “They took my money and never returned my calls”, etc.

These reviews gave an overall impression of a dishonest company that wasn’t willing to stand behind its services. And reviewing their pages on other platforms didn’t give us a much better impression either. The Timeshare Help Source BBB page has an “F”-rating and is no longer an accredited business. They have a 2.83 out of 5-star rating based on 41 customer reviews. And had over 26 complaints in the last 12 months.

There are no reviews on the Timeshare Help Source Facebook page, but on Google, they have a 3.3 out of 5-star rating based on 50 customer reviews. There were no reviews on Trustpilot, but they do have 4 customer reviews and a 3.5/5-star rating on Yelp.


Timeshare Help Source Video Testimonials

The video testimonials on the company’s website are less than inspiring. The reviews are very short and choppy and do not go into great detail about the service offered by the business. In fact, one of the first videos looks like it was recorded in Charles Hearn’s bedroom, on a zoom call with another client. It definitely doesn’t give off a professional vibe and makes us question the legitimacy of the claims being made in the videos.

Many of the client testimonials posted to the business website are highly edited and are not very detailed about how exactly Timeshare Help Source got them out of their contracts. Or particularly why they thought Timeshare Help Source was a better choice over other companies with a proven track record in the industry. In all likelihood, most of these testimonials were provided by the company itself and not by actual customers.

But we could not find any way to verify this for sure. It’s hard to tell if these are actual customers or just actors hired by the company for promotional purposes. It’s also unclear who specifically is featured in the videos and whether the people giving these reviews actually got what they wanted from their service.

Timeshare Help Source Complaints

People aren’t saying the greatest things about Timeshare Help Source. Most of what we read online about the company was bad or downright unfair. Here are some of the things we found:

  • “I called them once and they said they would cancel the maintenance fees immediately. It took almost a week for them to call me back, and the person I spoke to was just rude and told me it would cost $5,500 to cancel the membership.”
  • “One of the biggest scams ever! They take your money and never return your calls.”
  • “I have a huge bone to pick with this company called Timeshare Help Source, LLC… I paid this company almost $6,000 to cancel my timeshare agreement, but they didn’t do it.”

Many customers complained that they paid a lot of money to Timeshare Help Source only to have them fail to provide the service that they promised. This is a clear indication that the business is taking advantage of its customers. Unfortunately, the BBB investigation isn’t complete yet, so we’re not sure if that is the case or not. However, we do know that the company collects thousands of dollars from consumers and fails to deliver on its promises. We reached out to the company for comment, but they were unresponsive.

There are tons of timeshare exit scams out there! To learn more about which ones to avoid, click here.

Final Thoughts


Who Owns Timeshare Help Source?

  • Timeshare Help Source, LLC is owned privately by CEO – Charles Hearn.

Where is Timeshare Help Source located?

  • Timeshare Help Source is located in Colorado Springs, CO. It doesn’t look like they have other offices at the moment.

How is Timeshare Help Source Rated Online?

  • Timeshare Help Source has a 2.83/5-star rating on the Better Business Bureau site, 3.3/5 stars from 50 reviews on Google, and 3.5/5 stars from 4 Yelp reviews.

What Days/Hours is Timeshare Help Source Open?

  • Available times are 9:00 AM – 5:00 PM local time, Monday through Saturday. They are closed on Sundays.

What is the Contact Information for Timeshare Help Source?

  • Address: 525 N Cascade Ave, Colorado Springs, CO 80903

Final Thoughts

Overall, we do not recommend doing business with Timeshare Help Source. They have a very poor reputation in the industry and have failed to deliver on their promises to consumers. Until the Better Business Bureau can clear their name, it’s best to steer clear of them and other similar companies.

We only recommend companies that have a strong track record, and reputation, and offer escrow services so you stay protected from a timeshare exit scam. If you’ve had a bad experience with a company like Timeshare Help Source or another company that sells timeshare exit scams, please share your experience with us by leaving us a review. We’d love to hear from you, but most importantly guide you in the right direction from here. Our team understands the frustration that comes with dealing with a company that doesn’t provide what it promises, and we will do everything in our power to help you so you no longer have to suffer.

If you’d like to learn more about our services or how we can help with your timeshare exit situation, visit our website at www.TimeshareExitAdvice.com or call one of our experts at 1-949-514-6633. We’re here to help! Stop paying for a timeshare you don’t want and don’t deserve. It’s time to get your life back! Take action now by giving us a call, or you can initiate a Live Chat with one of our representatives right now by clicking the button at the right of your screen. We look forward to hearing from you soon!


Company Details

Time in Business
LAST UPDATED: February 3, 2024

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By providing my contact information and clicking ‘submit’, I am giving TimeshareExitAdvice.com and its partners permission to contact me about this and other future offers using the information provided. This may also include calls and text messages to my wireless telephone numbers. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. I understand that my permission described overrides my listing on any state or federal ‘Do Not Call’ list and any prior listing on the ‘Do Not Call’ lists of our partners. I acknowledge that this consent may only be revoked by email notification to info@www.timeshareexitadvice.com.

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