Timeshare Exit Team

Timeshare Exit Team

Rated 2.3 out of 5
Overall Score

Timeshare Exit Team

Timeshare Exit Team is another timeshare exit company that promises they can help you exit your timeshare “legally.” Their headquarters are based in Bellevue, Washington, but they have over 30 locations throughout the United States and Canada. This company is one of the largest and oldest exit companies today.

They operate under a few names such as Reed Hein & Associates and 321Exit.com. It doesn’t stop there. They are also endorsed by financial guru Dave Ramsey, Steve Harvey, Ben Shapiro, Herman Cain, and many more big-name radio and tv celebrities.

If you’re looking for an honest review of the Timeshare Exit Team and how they work, look no further! Our team has composed an in-depth article on the Timeshare Exit Team. It is to help give you insight into the company and how they operate. Our team believes every timeshare owner should know a couple of tips before working with any exit company. Initiate a live chat or fill out our free consultation form to learn more.

Is Timeshare Exit Team a scam?

Update March 2022: Timeshare Exit Team has formally shut down as of December 31st, 2021. In September, the organization was expected to pay an incredible amount of $2.61M to the State of Washington. To learn more, click here.

The State Attorney General of Washington states the organization advertised a 100% Money-Back Guarantee they didn’t respect. Multiple customers didn’t receive their refund. A few owners have been patiently for quite some time, yet nothing.

Assuming you are a previous client of the Timeshare Exit Team, start a Live Chat or call us at (949)-541-6633 to find out how other timeshare cancellation companies may be ideal for you. Note, we cannot assist you with recuperating any of your cash back from Timeshare Exit Team.


Timeshare Exit Team Reviews

Timeshare Exit Team reviews have mixed reviews, making it difficult to determine the accuracy of their feedback.

As we reviewed the company’s website, the first thing that stood out was how they’ve helped over 22,000 timeshare owners. They’ve been around for eight years, since 2012, thus making this a good sign that they have a decent reputation in the cancellation industry.

Offers a Free Consultation

As our team scrolled down the page, we noticed an area where the company mentions they offer a free consultation! This is great from the Timeshare Exit Team because it demonstrates they are selective with their clients.

An exit company should first verify your eligibility for their services. Anyone that tries collecting fees up-front without determining their qualifications is typically a red flag.

Offers a 100% Money-Back Guarantee

The next factor our team noticed, and possibly the most crucial, is the company does charge up-front, and they do not offer a no-upfront fee escrow option. They offer a 100% Money-Back Guarantee, which is an excellent way to build trust with their customers. However, as tempting as this may sound, this does not protect you against all exit scams.

Let’s say you pay an exit company up-front, and a couple of years pass by without any real progress. Now what? In a more extreme case, the company decides to file for bankruptcy and run off with all your money! If you haven’t read our article on how escrow works, we suggest you look over it and learn more on how it eliminates any up-front fees.

Does NOT Prioritize Attorneys

As our team continued to review the company’s website, we came across another vital point of the cancellation process, Timeshare Exit Team does not prioritize hiring an attorney immediately for your case. Below is a statement that came directly from the company’s website:

“There is no attorney-client relationship between you and Reed Hein. Timeshare Exit Team will assess your opportunities for an exit without the need for using an attorney, and should it be necessary to hire an attorney on your behalf, “

Our team cannot express this enough, the most legitimate way you are going to get rid of your timeshare “legally and efficiently” is through a timeshare attorney. If you signed a legally binding document, wouldn’t it make sense to hire a professional who studies the law versus someone who is just going to draft cancellation letters on your behalf? Plus those cancellation letters have a low success rate so we do not agree with the company on this statement.

If you are still considering hiring Timeshare Exit Team to help with your cancellation, we suggest you read through their contact thoroughly and contact our team for any questions or concerns.

Cost & Fees

Timeshare Exit Team Costs

If you’re wondering how much does Timeshare Exit Team cost, similar to their competitors, the company does not provide prices for their services online. It’s common for a cancellation company to show this because in this industry, typically prices are determined after a free consultation of some sorts.

You want to steer clear of any “greedy” exit companies who try to charge you up-front without any knowledge of your situation; they’re probably a scam.

So we admire the Timeshare Exit Team for not accepting everything that comes their way. Although their costs were not provided on their site, the company did go to latimes.com and state that the Timeshare Exit Team average cost runs around $4,000 paid up-front. If what the company stated here is true, then their prices are fair compared to their competitors.

On average, our team has seen a standard range of $3000-$8000 amongst all exit companies. The cost typically depends on the complexity of your timeshare contract and an increase in price for a couple of different reasons.

Factors such as owing a mortgage balance or complications with negotiating with the timeshare developer are consistent points that could raise your exit fees.

Exiting a timeshare can be very expensive, but compared to a lifetime of annual maintenance fees and special assessment fees from your timeshare, you will actually be saving tons! Plus if their costs “vary”, then this gives you the right to negotiate for something cheaper. At the end of the day, it does not hurt to try to ask for something lower.


Timeshare Exit Team Ratings

As of March 2022: The Timeshare Exit Team BBB page no longer exits due to their recent closure. To learn more, click here.

The Timeshare Exit Team BBB page lists them as “non-accredited” companies with a “C-” rating. They have over 670 reviews and 404 of those are all Timeshare Exit Team complaints.

It didn’t stop there, on November 28th, 2018, the Better Business Bureau released a statement that they’ve received a “pattern of complaints” from past clients. As we read through the BBB’s statement, we found numerous timeshare owners complained how the company refused to honor their “100% Money-Back Guarantee.” And no the waiting period wasn’t a couple of days, some of the owners even mention how they’ve been waiting for several years to get their money back!

So the Better Business Bureau didn’t say the greatest things about Timeshare Exit Team, but as our team checked out their Trustpilot page we noticed they dropped from a 4 to a 2.9/5-star rating. Yelp even lowered their score to a 2.5-star rating because of customers complaining about “false promises” that the company failed to fulfill.

Sounds like Dave Ramsey needs to pack his bags and pull his endorsement because this ship is sinking!

Here is a recent complaint made by a past Timeshare Exit Team customer on the BBB:

Timeshare Exit Team

Timeshare Exit Team Lawsuit

Timeshare Exit Team has been sued multiple times since its establishment in 2012. More recently, on Friday, August 14th, 2020, the King County Superior Court denied the State of Washington’s motion for a preliminary injunction with its lawsuit against Reed Hein & Associates, who is also known as Timeshare Exit Team and 321Exit.com. The Court decided that the evidence the State provided was not enough to support the injunction.

The complaint was filed back in February 2020. As our team dug deeper, we learned Timeshare Exit Team was accused of many unfair or deceptive business practices. According to many consumers, the company was not holding their end of the bargain of their “100% Money-Back Guarantee.” Now many of their past clients are angry because the company has failed to refund them for over several years.

Yes, this might be a major win for Timeshare Exit Team, however, the lawsuit is still far from over. To learn more about the lawsuit filed by the Washington State Attorney General – Bob Ferguson, click here.

In 2017, Timeshare Exit Team was involved with two more lawsuits: one with Welk Resort Group and the other with Holiday Inn Vacations Club. The Welk Resort Group sued the company for allegedly:

“Operating a nationwide racketeering scheme to induce vacation owners to disrupt Welk’s contractual relationships with its vacation owners; thus causing a breach of contracts, delinquencies, and defaults that damaged Welk, the vacation owner association, and vacation owners.”

As our team looked into the lawsuit, Timeshare Exit Team presumably told Welk timeshare owners to stop paying their timeshare maintenance fees.

Unfortunately, they said this with a false guarantee that the timeshare owner’s credit score would not be affected. Thus leading to many timeshare owners jeopardizing their credit scores. To learn more, click here

The Holiday Inn Vacations Club sued Timeshare Exit Company for “interfering with customer contracts and misleading owners about its ability to get them out of timeshares.” This lawsuit was rather interesting because, on the eve of the trial, both companies agreed to settle without adjudicating any of the legal issues that remained. To learn more, click here

Timeshare Exit Team Dave Ramsey

As many of you may already know, Dave Ramsey is a financial guru and an extremely well-known radio host. Dave Ramsey has made it very clear on his “Dave Ramsey Show” that if there’s one exit company he trusts, it’s Timeshare Exit Team and only them.

Dave Ramsey said on YouTube “At first I was reluctant to partner with a company involved in the timeshare exit space. You have to be very careful about who you partner with. Trust me.” Dave Ramsey seems like he’s willing to put his reputation on the line for this company.

Currently, they are the prime focus for the Washington State Attorney General – Bob Ferguson. Endorsing a company with such a history in lawsuits could make things ugly for Dave Ramsey. We hope he truly knows everything about them and how they operate and isn’t just endorsing them for attractive compensation. If you decide to hire Timeshare Exit Team, we highly suggest you contact our team first.

Timeshare Exit Team Steve Harvey

Steve Harvey is another big-name radio and tv celebrity. Steve Harvey has openly endorsed Timeshare Exit Team, even though he may not be the most active in the financial industry.  He has a tremendous voice when it comes to expressing what is right and wrong. If a famous individual like Steve Harvey endorses Timeshare Exit Team, he must have a good reason. Our team still recommends working with timeshare exit companies that offer escrow, so you don’t pay a single penny up-front to the company until your timeshare contract is canceled. Why would you want to take the risk of paying thousands up-front, and your timeshare is still not canceled?

Final Thoughts


Who are the owners of Timeshare Exit Team?

  • Reed Hein Associates are the owners and founders of Timeshare Exit Team.
  • The organization was first established in 2012 by Brandon Reed and his colleague.

Where is Timeshare Exit Team found?

  • Timeshare Exit Team’s headquarters are in Bellevue, Washington.
  • It has other offices across the U.S. and one in Canada.

How is Timeshare Exit Team’s online reputation?

  • Timeshare Exit Team doesn’t have a positive standing on the web.
  • It has low rankings on Yelp and TrustPilot.
  • The BBB has given it a F rating.

What amount of time does Timeshare Exit Team’s require?

  • The organization guarantees the typical cancellation can be around 3 years.

Is Timeshare Exit Team worth the effort?

  • With no escrow choice, high charges and an unstable unconditional promise, Timeshare Exit Team isn’t worth the effort for a great many people.
  • The process can also take years assuming it prevails by any means.
  • A few customers have wound up with harmed credit because of working with the organization.

Final Thoughts

In conclusion, we do not recommend Timeshare Exit Team. It’s difficult to say if Timeshare Exit Team is legit, their reviews are mixed, but the constant negativity that has been associated with their name is just too hard to ignore. Our team believes Timeshare Exit Team should prioritize helping the customers who have been waiting several years for a refund, not the new leads who just walked through the door!

We always believe in recommending an exit company that has a strong positive presence in the timeshare industry,  is responsive with its customers, and offers a no up-front fee escrow option.

Still skeptical about which exit company you can trust? Contact our team so we can help you find and determine if a timeshare exit company is reputable. Read over our website and fill out the form on the right or contact us through Live Chat for a free informational consultation.

Company Details

Time in Business
LAST UPDATED: May 12, 2022

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User Reviews

Star Rating

Rated 2.3 out of 5


Very good0%

Have patience, they will win for you

Rated 5 out of 5
July 31, 2021

We contacted Time Share Exit Team about 2 years ago for our Marriott timeshare and although the process took 2 years we are extremely pleased that they exited us completely. Our own attempts to sell/return/cancel were not succesful as Marriott put many obstacles in the way. We understand that TSET were overwhelmed with other customer requests and had some growing pains sure, that is why the process took longer than expected. But they have now saved us money for years to come. We paid about 5K for their service and would recommend them to anyone.


Absolutely nothing done.

Rated 1 out of 5
February 10, 2021

Crickets – I have heard nothing but crickets since we entered this process and gave them our documentation. Not happy at all.



Rated 1 out of 5
February 10, 2021

I’m having an absolutely horrible experience with timeshare exit! Find another company if you were suckered into buying a time share, or go to a law firm directly! 3 years of this has been enough! They continuously give out the wrong information. Almost 6k wasted on this service, not to mention the money already wasted on the timeshare itself. You’re better off letting your timeshare go into collections versus calling timeshare exit team. Good luck, but PLEASE DO NOT go this route!

Kevin Haney

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