Timeshare Answers, also known as Integrity Marketing Solutions LLC, is a timeshare exit and resale company based out of Orlando, Florida. Timeshare Answers has been in business for 11 years now, dating back to 2009.
The company offers different services such as timeshare cancellation, rental, resale, and timeshare transfer. Timeshare Answers once owned several domain names, but it looks like they’ve recently disconnected them. Why they had different domains all recently cancelled is a little suspicious, we do advise you to be patient until the company has provided a new update to their website.
If you’re looking for a fair and honest review of Timeshare Answers, then you’ve come to the right place. Our review site aims to help you get insight into how Integrity Marketing Solutions operates. Our team believes every timeshare owner should know a couple of tips before working with any exit company. Initiate a live chat or fill out our free consultation form to learn more.
Timeshare Answers Reviews
Timeshare Answers’ main website is currently under construction; the only active domain right now is timesharecancelservices.com.
As we clicked on Timeshare Cancel Services, the company makes a very bold statement:
“$15,000,000 in Cash Refunds For Our Clients. Get Your Money Refunded. Call Now!”
A couple of things stood out to our team here. When it comes to timeshare cancellation it is extremely tough to refund the owner’s money, especially if the timeshare was paid in full years ago. Another concerning issue our team found was the company seriously lacks online reviews on multiple platforms. Without any online feedback from past clients who can verify their money was refunded, this damages this statement’s credibility.
Below this statement, the company has an ‘About Us’ section where they mention the criteria that qualifies their owners for their services. Timeshare Answers states:
“Our sole mission was to help timeshare owners take a stand against huge corporations that sold them timeshare contracts under duress, misrepresentation, and deceptive sales tactics…. It does not matter where you purchased or how long ago you bought your timeshare.”
Our team wants to point a big red flag with the company’s statement here. As we mentioned earlier, it is complicated to recover owners’ money, let alone when the purchase was made years ago. For Timeshare Answers to openly make a statement such as this one without viable evidence to back up their claim, this damages the company’s authenticity. It is impossible to recover everyone’s money, no matter where or how long ago they made their purchase.
Not every timeshare exit company is qualified to take on every case in existence and be successful with the cancellation. Therefore proceeding with a free consultation with the company is essential for the company to determine if they are qualified to take on your case. Any company that boasts they cancel your timeshare without any knowledge of your timeshare situation is a sign of greed and, most likely, a scam.
As we scrolled to the bottom of the homepage, we came across a section where the company lists its different services they offer. Below they list their credentials and the various resorts they’ve dealt with in the past. We noticed a few positives here. The first thing that stood out was Timeshare Answers offers a 100% Money-Back Guarantee. An exit company must offer a guarantee your money will be safe during the cancellation because there are many timeshare exit scams in the industry.
Unfortunately, speaking of scams, a 100% Money-Back Guarantee does not protect you from all exit scams either because you are still paying the exit company up-front. Therefore our team only recommends companies that offer a no up-front fee escrow payment option. Escrow helps protect you from scams by eliminating all up-front fees and holding the exit company accountable. The exit company now has an incentive to cancel your timeshare because they do not receive payment until they have successfully helped you cancel your timeshare.
Next to the credentials, Timeshare Answers links their ‘Contract Releases’ page where the company uploaded scanned pdfs of past contract releases that they have won. Although some scans were empty settlement clauses, other scans showed credible responses to mutual agreements between them and the resort. The company did an excellent job here to boost its credibility.
Timeshare Answers also has a testimonial page that has written testimonials and consists of a few video recorded testimonials. Video testimonials are important because it adds authenticity to the review. This is important because the company lacks a strong online presence of customer feedback. Also, the sad truth about written testimonials is that anyone can produce them. Although they are essential, you do not want to rely on them solely.
Another important find we came across was a page dedicated to a ‘Timeshare Cost Calculator.’ Here a calculator is set in place to calculate how much money owners are losing throughout their agreement. This is a beneficial tool for clients who do not understand how their long-term liability of the timeshare works. Our team always recommends timeshare exit companies that provide information that can help timeshare owners see if their timeshare is worth it.
Cost & Fees
Timeshare Answers Costs
Similar to almost every exit company, Timeshare Answers costs are not listed online. This is normal in the timeshare cancellation industry because fees are typically determined after having a free consultation with the company.
This is because most companies base their prices on the complexity of your situation. For example, owners who still have a mortgage balance are usually stricter contracts to get out of, which will require more effort from the exit company. A few Timeshare Answers BBB reviews did mention a price range of $3,000-$6,000. This is a standard range compared to other exit companies.
Timeshare Answers Ratings
Update as of October 2021: Timeshare Answers is not a BBB Accredited Business, and they have been in business for 11 years. Listed as Integrity Marketing Solutions, they have an “F”-rating and are no longer an accredited business. Out of 51 customer reviews, they have a 3.71/5-star rating.
Timeshare Answers has 3 Yelp reviews with a 1/5-star rating, and they have 0 reviews on Trustpilot and Facebook. This does jeopardize the authenticity of some of the claims the company makes. Below are two recent complaints on the Integrity Marketing Solutions BBB page.
Overall, we do not change our recommendation of hiring an exit company that offers an escrow payment option. Our team did consider the 100% Money-Back Guarantee; still, we never recommend paying up-front. Especially since Timeshare Answers is not accredited and seriously lacks online customer feedback, this damages their credibility of upholding their end of the bargain. The company also does not mention its exit process anywhere. In addition, they have several unresolved complaints from past customers.
Contact our team so we can help you find a reputable exit company that is ideal for your current timeshare situation. Our team only recommends hiring timeshare exit companies that offer escrow, so you eliminate all up-front fees a protect yourself from being scammed. Fill out the form on the right or contact us through Live Chat for a free personalized consultation. Learn more about how you can protect yourself against a timeshare exit scam!
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LAST UPDATED: October 25, 2023
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Following executing a contract with Time share Answers, in February 2020, they vanished with 2 months left BEFORE the contract expired and we were due a full refund. All efforts to contact them, phone, email etc. proved to be useless. This business is nothing but scammers and crooks.
Bull shit. RUN
Rated 1.0 out of 5
August 27, 2022
They are scum of the earth. Scarlet was our contact person she said it was a Guaranteed service the only guarantee is that they were scumbags!! We wrote tons of letters mailed tons of things and they lied to us every time we talk to them. We did everything they told us to do!! Then after 2 1/2 years my wife asked for our money back they basically said no made up bill shit excuses! the next phone call We made every number we had for them was disconnected I hope they all burn in hell!!!
Rated 1.0 out of 5
March 1, 2022
My husband and I paid $3,000.00 up front to have this company help us get rid of a timeshare contract that we were coerced into. We have spent additional money in sending certified letters every month for over a year. Then, our representative stopped returning our emails or answering our calls. We have been scammed again by a company that is supposed to be an advocate and raves about their success rate. We are now contacting a different company that will not take our money until they win which is what this should be. Timeshare Answers lied to us and did not even have the professionalism to tell us they didn’t think there was anything else they could do and that they wanted to stop service. I would not recommend going further into debt for an unreliable company. If I ever hear back from this company and they finish what they started I would be glad to reverse my negative review.
SCAM COMPANY SCAM COMPANY
Rated 1.0 out of 5
October 19, 2021
DO NOT DEAL WITH THIS COMPANY. THEY WILL STEAL YOUR MONEY.
Rated 4.0 out of 5
February 10, 2021
I would like to take a few minutes to say that my experience with this company has been pleasant and resulted in getting us released from a contract that was draining us financially. We were granted a release from our obligation in a timely manner and were treated with respect. I highly recommend them if you are in a similar situation. They will help you and answer any questions you have, and they respond immediately.