Primo Management Group

Primo Management Group

Rated 2.4 out of 5
Overall Score

Primo Management Group

Are you considering Primo Management Group? There are a couple of things our team believes you should know first. Primo Management Group is another timeshare exit company that aspires to provide its clients with exceptional customer service. Located at 7200 Lake Ellenor Dr, Orlando, Florida, the company specializes in timeshare mortgage and maintenance fee cancellation.

Primo Management Group provides a cancellation service for timeshare owners who are financially burdened with owning a timeshare. The company mentions they strive to help those “who can longer help themselves.” Many timeshare owners are stuck in these rabbit hole-like timeshare contracts that seem impossible to get out of it. Designed to be so complex to the point where you ask yourself, “is there even a way out of this thing?” The answer is YES. There are options.

Despite what you may have heard, there are a few things you should be aware of before working with this company or any timeshare exit company. Our team aims to investigate every timeshare exit company, so you don’t have to. Together we compiled an in-depth review filled with many pros and cons to give our readers better insight into how Primo Management Group works. We’ll tell you everything you need to know before working with any exit company. Initiate a live chat, or fill out our free consultation form on the right to learn more.


Primo Management Group Reviews

Primo Management Group reviews are primarily positive. It makes sense for a company whose mission is to provide exceptional customer service all around.

As we reviewed Primo Management Group’s website, a popup appears mentioning how the company is so confident they can get you out of your timeshare that they’ll even offer you a 100% Money-Back Guarantee. According to the company, the average time to cancel your contract is around 6-9 months but can take up to 24 months, depending on your situation’s complexity.

This is relatively common in the timeshare exit industry, which is why our team recommends companies that offer an escrow payment option, so you don’t pay up-front fees to cancel your contract. You may be thinking, what can sound better than a 100% Money-Back Guarantee, right? Although this can be very alluring, if the company decides to file for bankruptcy, you’re screwed! Only a few selections of companies can back up their 100% Money-Back Guarantee, and these companies usually have secure financial assets to support this.

In the same popup, Primo Management Group offers a free consultation with the company. To begin the process, a representative connects you with an account manager. Here the account manager begins to assess your case to see if they can accept your case or not. If your case is accepted, the company will propose an up-front fee that depends on your resort, contract, and current situation. This demonstrates how selective the company is with the cases they take on.

As we continued our review, we found numerous Primo Management reviews from many customers mentioning their experience with the company. Our team found it even more impressive the company dedicated an entire webpage to display successful cancellation letters from different resorts. Anyone can boast that they are successful in the timeshare cancellation industry, but there is no validation in these claims without evidence. Primo Management Group gets a +1 from our team for providing cancellation proof.

Numerous reviews mention their excellent service and how the company values its customers. As we said before, if a timeshare exit company does not value their customers, they are not legitimate. Customer satisfaction is vital in an industry full of scams, so Primo gets another +1 from our team.

If you look closely, you will see Primo also provides a “FAQ” page to answer common questions timeshare owners have. Topics such as “how long the cancellation process takes” or “how much this is going to cost” are mentioned here. After speaking to a specialist at Primo Management Group, there are a few things that our team highlighted. The Primo specialist said the company “does not use attorneys in the timeshare exit process, and it made no sense to use attorneys.”

Our team disagrees! Utilizing an Attorney in the timeshare exit process is the most legitimate way to exit your contract. Often, timeshare exit companies use ‘ghost’ letters written on behalf of clients stating they are upset and want to exit their timeshare. Do you really want to pay thousands of dollars for a service that creates angry letters on “your behalf?” Not every timeshare developer will accept these requests, so it’s no wonder why cancellation letters have a low success rate. We mention these cancellation letters numerous times on our site and how various exit companies prefer this cancellation method.

When you learn the facts, it’s incredible how much your perspective can change. There are numerous timeshare exit scams reported every year. Although there is no known Primo Management Group scam reported, we still suggest you do your due diligence on the company. If you are considering working with Primo Management Group, our team will tell you everything you need to know before a final agreement is reached. You can apply these helpful tools to any exit company. Fill out the form on the right or initiate a Live Chat to determine if this company is the right fit for your timeshare situation. Below is a statement from the company:Primo Management Group

Cost & Fees

Primo Management Group Cost & Fees

In the wake of addressing the agent at Primo Management Group, we were advised the expenses to drop your agreement are reliant upon the retreat, agreement, and length of the agreement. In the event that you owe a home loan on your timeshare, the expense will be higher. After our group read through different surveys, past customers expressed their expenses range from $3000-$8000.

This reach is somewhat normal in the timeshare business, and we suggest you wrangle the cost with Primo Management Group. Our group at MTER lives by saying that if the expense to exit your agreement differs in value; you reserve the option to bring down the expense! The following is a survey from a paid client $3000.00 to exit their agreement from Primo Management Group.


Primo Management Group Ratings

Update as of September 2021: Primo Management Group BBB has an “A+” rating on the Better Business Bureau (BBB). The organization has 4.69/5-star surveys with a normal of 72 client audits and 5 objections shut over the most recent a year. Shockingly they are not a licensed business with the BBB.

The agent at Primo Management Group guaranteed that a BBB accreditation isn’t required, and it requires a robust charge to be accredited. We concur that the BBB cost is significantly high, however, the accreditation reassures a great deal of timeshare owners. Wouldn’t you prefer an exit company company you are paying thousands to is accredited by the Better Business Bureau?

Primo Management Group doesn’t have any reviews on Trustpilot; however, the organization has 8 reviews on Yelp with a 4.5/5-rating. The organization has “A” rating with the Business Consumer Alliance and a 4.9/5-star rating out of 499 reviews on Google.

Exit companies that have reviews on different platforms is a positive sign. This means they demonstrate exceptional customer service throughout the industry. Their ratings aren’t just defined by one source. After cautiously surveying the organization, our group at MTER has assessed the organization with a 4.0/5.0 MTER rating. We would have loved it if the organization utilized attorneys in the process and offered an escrow payment option so owners can pay no up-front fees.

Primo Management Group Lawsuit

On June 4, 2021, Diamond Resorts Hawaii Collection Development and Diamond Resorts U.S. Assortment Development LLC documented a claim against Primo Management Group and CEO Israel Sanchez Jr.

The lawsuit was filed due to claims of false advertisement, tortious obstruction, and different cases against Primo Management Group Inc. Since this claim is in its beginning phases, there’s very little open data yet. Be that as it may, our group will keep on updating this page as the court proceeds.

Final Thoughts

Final Thoughts

In general, Primo Management Group does seem like a legitimate organization, and there are no known scams in regard to the organization. There are a couple of things that stood apart with regards to Primo Management Group.

The organization is known for its correspondence to its customers and has solid customer reviews on various platforms. However, facing the challenge by working with a timeshare exit organization that doesn’t offer escrow can pay off if the organization is reputable. Still, why take the risk of paying some up-front when there are companies, we recommend that offer escrow? Our team suggests doing extensive research on a company before signing up with them.

Contact our group as well so we can assist you with selecting a timeshare exit company that is legitimate. We suggest working with timeshare exit companies that offer escrow, so you pay no up-front charges. Know your lawful right so you can exit your timeshare contract legitimately. Peruse our site, fill out the form on the right, or reach us through Live Chat for a free personalized consultation.

Company Details

Time in Business
LAST UPDATED: January 12, 2022

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User Reviews

Star Rating

Rated 2.4 out of 5


Very good20%

Over 4 years and zero progress..

Rated 1 out of 5
August 2, 2022

It’s been over 4 years and now the timeshare property has been foreclosed on. They do not respond because they are scam and they took my $3852 and will not give it back!
Run far away from company!

M Beers

Nothing was resolved and we paid over $4000

Rated 1 out of 5
July 7, 2022

we agreed to hire PMG and after 3years we come to find out that there is a negative charge on our credit report. so when we reached out to the finance company for our timeshare they said our account was closed due to non payment and that no one from PMG had ever contacted them. Meantime, we had received a letter from PMG that our account was ‘Closed’ and the past 3 months of trying to reach someone at PMG…all we get is that that person is on another call and will get back to us…no one has yet to call us and help resolve this. now this is preventing us from obtaining an equity line of credit!

Phil Scandariato

Waste of Money

Rated 1 out of 5
September 29, 2021

Still waiting for Lisa ******* to refund my $725. First $1,000 taken, refunded, now look at bank account, $725 deducted, call and no reply from Lisa.

Gordon W


Rated 4 out of 5
February 10, 2021

Kristen is amazing! She helped me with my timeshare problem and I was able to get everything back. It all worked out smoothly and she is incredibly kind and helpful. Thank you for your help!

Lena R.


Rated 5 out of 5
February 10, 2021

I am happy with Primo Management Group. They were able to get us out of our timeshares.

Maria S.

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